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Terms & Conditions

Privacy Policy for Smith-Hairston Travel
Last Updated: September 27, 2026


Smith-Hairston Travel ("we," "our," or "us") values your trust and is committed to protecting your privacy and personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (smithhairstontravel.com), request a travel quote, or book travel services (including cruises, group travel, vacation packages, flights, lodging, and tours) with us.
Please read this policy carefully. By accessing our website or using our booking and advisory services, you consent to the practices described below.
 
1. Information We Collect
To arrange, coordinate, and fulfill travel services on your behalf, we collect several types of information:
 
A. Personal Identification & Contact Details
  • Full legal name (matching government-issued identification or passport)
  • Date of birth, gender, and nationality
  • Billing and mailing address
  • Email address and telephone number
 
B. Travel & Identification Documents
  • Passport number, issue/expiration dates, and issuing authority
  • Known Traveler Number (KTN), TSA PreCheck, or Global Entry information
  • Driver’s license number (for domestic travel, car rentals, or ground tours)
  • Loyalty numbers (airline frequent flyer, cruise line loyalty, hotel rewards programs)
 
C. Financial & Payment Information
  • Credit card or debit card number, cardholder name, expiration date, and billing address (processed securely through PCI-DSS-compliant merchant gateways; we do not store full card verification codes)
 
D. Travel Preferences, Special Needs & Group Details
  • Dietary requirements, mobility assistance, or medical conditions shared to accommodate seating, cabin, or excursion needs
  • Travel companion details (family members, group members, or corporate colleagues on whose behalf you provide details)
  • Emergency contact information
 
E. Technical & Website Usage Information
  • IP address, browser type, device information, operating system, and pages visited on our site via standard cookies and analytics tools.
 
2. How We Use Your Information

We use the information we collect for operational and customer service purposes, including:
 
  • Booking and Itinerary Management: Reserving flights, hotels, cruises, car rentals, excursions, group tours, and travel insurance.
  • Customer Support: Communicating schedule changes, delays, cancellations, ticketing updates, and providing 24/7 travel support.
  • Payment Processing: Facilitating secure transactions and verifying billing details with third-party merchant processors.
  • Personalized Recommendations: Customizing vacation packages, group itineraries, and special promotional offers aligned with your travel preferences.
  • Compliance & Legal Obligations: Complying with federal/international aviation regulations, border security mandates, immigration requirements, and preventing fraudulent transactions.
 
3. How We Share and Disclose Your Information

Smith-Hairston Travel does not sell, rent, or trade your personal information to third parties for independent marketing purposes. We share your information only in the following contexts:
 
  • Travel Suppliers & Vendors: To secure your reservations, we share necessary booking details with third-party providers, including cruise lines, commercial airlines, hotels/resorts, ground transport operators, local tour guides, and travel insurance providers.
  • Technology & Service Providers: Trusted partners providing website hosting, customer relationship management (CRM), itinerary software, email communication, and payment processing.
  • Legal and Regulatory Authorities: Government bodies, border control, customs, law enforcement, or regulatory agencies (e.g., TSA, CBP) when required by applicable law, subpoena, or international travel mandate.
  • Business Transfers: In the event of a merger, acquisition, restructuring, or asset transfer, customer information may be evaluated or transferred as part of standard business assets.
 
4. Cookies and Web Technologies

Our website may use cookies, tracking pixels, and web analytics to improve your browsing experience, remember your preferences, and assess website traffic. You can adjust your browser settings to refuse cookies or alert you when cookies are placed; however, disabling cookies may impact certain interactive features on our site.

5. Data Security and Retention
 
  • Security Safeguards: We implement technical, organizational, and physical administrative measures designed to protect your personal and payment details against unauthorized access, loss, misuse, or alteration.
  • Data Retention: We retain personal information for as long as necessary to fulfill travel bookings, resolve billing disputes, support warranty or insurance claims, and meet legal and accounting retention rules. Once data is no longer required, it is securely destroyed or de-identified.
 
6. Your Rights and Choices
 
Depending on your jurisdiction of residence, you may have rights regarding your personal information, including:
 
  • Access and Correction: Requesting a copy of the personal information we hold about you or asking us to correct inaccuracies.
  • Opt-Out of Marketing: Unsubscribing from promotional emails or newsletters at any time by clicking the "unsubscribe" link or contacting us directly.
  • Data Deletion: Requesting deletion of your personal data, subject to legal, regulatory, or active booking fulfillment obligations.
 
7. Children's Privacy
 
Our services are directed toward adults booking travel. When we collect information about minors (such as children traveling with a parent or legal guardian), we do so solely with the explicit consent of the parent or guardian for the purpose of booking flights, accommodations, or tour entries.
 

8. Third-Party Links & External Sites

 
Our website may contain links to external websites, including travel supplier portals, partner resources, or affiliate sites. We are not responsible for the privacy practices, policies, or content of external third-party sites. We encourage you to review the privacy statement of any external link you visit.
 
9. Changes to This Privacy Policy
 
We may update this Privacy Policy periodically to reflect changes in our service offerings, legal standards, or operational processes. Any updates will be posted to this page with an updated "Last Updated" date.
 
10. Contact Information
 
If you have questions, feedback, or requests regarding this Privacy Policy or your personal information, please contact us:

Contact Details
Smith-Hairston Travel
106 Red Willow, San Antonio, TX 78260
(434) 265-5066
info@smithhairstontravel.com
www.smithhairstontravel.com